Shipping Policy

Overview

At ZonedGarden.com, we’re committed to delivering your plants, flowers, bouquets, and gardening tools safely and in perfect condition. This Shipping Policy outlines our shipping procedures, costs, and delivery timeframes.

Shipping Locations

International Shipping

We proudly ship to the following countries:

United States (all 50 states)
United Kingdom
Australia
Canada

Note: We do not ship to PO Boxes for live plants and bouquets due to delivery timing requirements. Gardening tools may be shipped to PO Boxes.

Regional Restrictions

Some plants may be restricted from shipment to certain states or regions due to:

Agricultural regulations
Invasive species restrictions
State quarantine laws

We will notify you during checkout if any items in your order cannot be shipped to your location.

Processing Time

Standard Order Processing

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after payment confirmation.

Live Plants and Fresh Bouquets

Processed within 1-2 business days to ensure freshness
Shipped early in the week (Monday-Wednesday) to avoid weekend delays
Not shipped during extreme weather conditions

High-Volume Periods

During peak seasons, processing may take an additional 1-2 business days:

Spring planting season (March-May)
Mother’s Day and Valentine’s Day
Holiday season (November-December)

We will notify you of any significant delays.

Order Cut-Off Times

Orders placed before 2:00 PM EST on business days will be processed the same day
Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day

Shipping Methods and Delivery Times

United States

Standard Shipping

Delivery Time: 5-7 business days
Cost: $9.95 flat rate (orders under $75)
FREE standard shipping on orders over $75

Expedited Shipping

Delivery Time: 2-3 business days
Cost: $19.95

Express Shipping

Delivery Time: 1-2 business days
Cost: $29.95

Priority Live Plant Shipping

Delivery Time: 2-3 business days with special handling
Cost: $24.95
Recommended for all live plants to ensure health

United Kingdom

Standard International

Delivery Time: 7-14 business days
Cost: Calculated at checkout based on weight
Typical range: $25-$45

Express International

Delivery Time: 3-5 business days
Cost: Calculated at checkout
Typical range: $45-$75

Note: Live plants to the UK require phytosanitary certificates and may incur additional fees.

Australia

Standard International

Delivery Time: 10-21 business days
Cost: Calculated at checkout based on weight
Typical range: $30-$60

Express International

Delivery Time: 5-10 business days
Cost: Calculated at checkout
Typical range: $55-$95

Note: Australia has strict biosecurity laws. Plant imports require permits and inspections. Additional documentation fees may apply.

Canada

Standard International

Delivery Time: 7-14 business days
Cost: Calculated at checkout based on weight
Typical range: $20-$40

Express International

Delivery Time: 3-5 business days
Cost: Calculated at checkout
Typical range: $40-$70

Special Shipping Requirements

Live Plants and Flowers

Shipped via priority carriers with expedited handling
Packaged with moisture retention and protective materials
Include care instructions and planting guidelines
Shipped early in the week to avoid weekend delays
Not shipped during extreme temperatures (below 32°F or above 95°F at origin or destination)

Fresh Bouquets

Shipped the same day or next day after cutting
Include flower food and care instructions
Require signature upon delivery (optional upgrade)
Not shipped Thursday-Friday to avoid weekend delays

Gardening Tools

Standard shipping applies
Larger tools may incur oversized shipping charges
Heavy items calculated based on weight

Fragile Items

Ceramic pots and delicate tools shipped with extra protective packaging
May incur additional packaging fees for oversized or heavy items

Shipping Carriers

We partner with trusted carriers to ensure reliable delivery:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL (for international shipments)

The carrier will be selected based on your location and shipping method chosen.

Order Tracking

Tracking Information

Once your order ships, you will receive:

Shipping confirmation email with tracking number
Direct link to track your package
Estimated delivery date
Carrier information

Track Your Order

You can track your order by:

Clicking the tracking link in your shipping confirmation email
Logging into your account on ZonedGarden.com
Visiting the carrier’s website directly with your tracking number

Delivery Details

Delivery Location

Packages are delivered to the address provided at checkout
Please ensure your shipping address is accurate and complete
Include apartment numbers, building names, or special instructions

Signature Requirements

Not required for standard deliveries
Required for orders over $200 (automatic)
Optional upgrade available at checkout for valuable items
Recommended for fresh bouquets to ensure immediate care

Receiving Live Plants

Important: Please unpack live plants immediately upon arrival

Remove from shipping box promptly
Water according to care instructions
Allow plants to acclimate before transplanting
Report any issues within 7 days

Undeliverable Packages

If a package is returned as undeliverable due to:

Incorrect or incomplete address
Refusal of delivery
Multiple failed delivery attempts
No one available to sign (when required)

You will be responsible for:

Return shipping fees
Additional shipping charges to re-send the order
Any applicable restocking fees

International Shipping Details

Customs and Duties

Important for UK, Australia, and Canada customers:

You are responsible for:

All customs duties and import taxes
Customs brokerage fees
Any additional charges imposed by your country
Providing accurate customs information

We are not responsible for:

Customs delays or inspections
Additional fees charged by customs
Packages refused due to customs charges
Delivery delays due to customs processing

Customs Forms

We complete all required customs documentation, but you may need to:

Provide additional information for clearance
Pay duties before delivery
Comply with local import regulations

Phytosanitary Certificates

Live plants shipped internationally require:

Phytosanitary certificates ($30-$50 fee)
Import permits (costs vary by country)
Compliance with destination country biosecurity laws

Additional fees will be calculated at checkout for applicable orders.

International Delivery Times

Delivery times are estimates and may vary due to:

Customs processing delays
Biosecurity inspections
Local carrier capacity
Weather conditions
Holiday periods

Seasonal and Weather-Related Delays

Temperature Restrictions

To protect plant health, we may delay shipments during:

Extreme cold: Temperatures below 32°F (0°C)
Extreme heat: Temperatures above 95°F (35°C)
Severe weather: Storms, hurricanes, blizzards

We will notify you if your order is delayed due to weather and will ship as soon as conditions improve.

Holiday Shipping

We do not process or ship orders on the following holidays:

New Year’s Day
Memorial Day
Independence Day (USA)
Labor Day
Thanksgiving Day
Christmas Day

Orders placed on holidays will be processed the next business day.

Holiday Season Note: During November-December, shipping times may be extended due to carrier volume. We recommend ordering early.

Damaged or Lost Shipments

Damaged Items

If your order arrives damaged:

For Live Plants and Flowers (within 7 days):

Take clear photos of damaged packaging and plants
Keep all packaging materials
Email photos to info@zonedgarden.com with your order number
We will arrange replacement or refund

For Gardening Tools and Other Items (within 14 days):

Document damage with photos
Contact us at info@zonedgarden.com
We will provide return label or replacement

Lost or Stolen Packages

If your package shows as delivered but you haven’t received it:

Check with neighbors and household members
Verify the delivery address in your order confirmation
Check around your property (porches, side doors, mailrooms)
Contact us within 3 days at info@zonedgarden.com
We will file a claim with the carrier

Important: We are not responsible for packages marked as delivered by the carrier. We recommend:

Using a secure delivery location
Adding delivery instructions at checkout
Requiring signature for valuable orders
Installing security cameras if package theft is a concern

Address Changes and Order Modifications

Address Changes

Address changes must be requested:

Within 2 hours of placing your order
Before the order ships

Your order number
Corrected shipping address

After shipment: We cannot modify the delivery address. Contact the carrier directly using your tracking number.

Order Cancellations

To cancel an order:

Must be requested within 2 hours of placing order
Cannot be canceled after shipment
Full refund issued if canceled before processing
Contact info@zonedgarden.com immediately

Shipping Insurance

Included Coverage

All shipments include basic carrier insurance covering loss or damage during transit.

Additional Insurance

For high-value orders (over $200), we recommend purchasing additional shipping insurance at checkout to cover:

Loss during transit
Theft after delivery
Damage during shipping

Contact Us

For questions about shipping, tracking, or delivery issues:

ZonedGarden.com
Email: info@zonedgarden.com
Phone: Available upon request
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

For urgent shipping issues: Use subject line “URGENT – “your order number” in your email.

We strive to ensure your plants, flowers, and gardening supplies arrive safely and on time. Thank you for choosing ZonedGarden.com for all your gardening needs!